T-Mobile today announced the launch of the new Scam Shield service on July 24, a service that will provide T-Mobile, Metro, and Sprint customers with free Scam ID, Scam Block, and Caller ID anti-scam protection.
T-Mobile says that it was able to detect or block approximately 12 billion scam calls in 2019 alone and that roughly 30 million Americans were the victim of a phone scam in the last 12 months.
Scam calls blocked before reaching the phone
The Scam Shield service is designed to protect customers from robocalls and scam calls by detecting and identifying calls from likely scammers using Scam ID, while Scam Block will block suspicious calls so that they never reach their target.
Caller ID makes it possible for customers to see exactly who’s calling them even if the caller is not in their contact list. Customers can also tag numbers as Favorites so that any important calls will always get through.
T-Mobile customers (with Magenta and Essentials plans) will also be able to get a free PROXY phone number that can be used when they want to keep their main (personal) phone number private.
Scam Shield also allows clients to change their phone number every year for free, for any reason, if they want to get their number out of a spammer’s list.
How to enable Scam Block
Customers can enable Scam Block to have robocalls and scam calls blocked automatically using multiple methods:
1. Dial #662# from your T-Mobile device
2. Log in to My T-Mobile or the T-Mobile app, where you’ll see an option to turn on Scam Block
3. Turn Scam Block on for your DIGITS numbers by dialing 611 from your T-Mobile device to speak to a mobile expert
4. Download the free Scam Shield app starting 7/24, and toggle on Scam Block
T-Mobile also offers a Scam Shield Premium plan ($4/month per line) which will allow users to:
• Manage their block list and send calls to voicemail.
• Send categorized call types to voicemail.
• Get information with reverse phone number lookup.
• Get voicemails texted to you automatically.
Scam text message protection
T-Mobile provides users with free protection against spam and scam text messages (including SMS, MMS, and RCS) since 2014.
The company updates its database of spam message fingerprints and signatures regularly and it automatically checks messages using this anti-spam solution, blocking unwanted texts and delivering those that pass the test.
Customers can also forward scam or spam messages to T-Mobile’s the Security Center for analysis by sending them to 7726. As the company says, the messages and the clients’ details are all encrypted to protect their identity.
The U.S. Federal Communications Commission (FCC) issued an order in May saying that it will no longer issue warnings to robocallers before fining them for violating the law and harassing consumers.
FCC’s order increases the maximum penalty for each intentional unlawful robocall to $10,000, in addition to the FCC-proposed forfeiture penalty amount.